Got Questions?

We've got answers.

Can't find what you're looking for? Reach out through the contact page and we'll get back to you.

Orders & Shipping

How long does delivery take?

Orders are processed within 1–2 business days. Delivery generally takes 3–5 business days depending on your location.

Do you ship internationally?

Yes! We currently only ship to countries in the GCC and MENA region.

How much does shipping cost?

Free shipping on all orders over 10BHD. A flat rate applies to orders below that and will show at checkout.

Can I track my order?

Yes — once your order ships you'll receive a confirmation email with a tracking link.

Products

Are your products vegan and cruelty free?

Yes, all Goodglow products are 100% vegan and cruelty free. We don't test on animals and never will.

Are the products dermatologist tested?

Yes, all our formulas are dermatology tested and safe for sensitive skin.

How do I use the Hydrating Eye Patches?

Cleanse and dry your under eye area, apply patches gel side down, leave on for 15–20 minutes, then remove and gently pat in any remaining serum. Use 2–3 times a week.

How should I store my products?

Store in a cool dry place away from direct sunlight. For an extra cooling effect keep them in the fridge.

Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery on unopened and unused products. To start a return reach out through the contact page.

What if my order arrives damaged?

If your order arrives damaged or incorrect please contact us within 36 hours and we'll make it right.

How long do refunds take?

Once your return is received and approved, refunds are processed within 7-10 business days back to your original payment method.

Account & Orders

Do I need an account to place an order?

No, you can check out as a guest. But creating an account lets you track orders, save your details and check out faster next time.

How do I cancel or edit my order?

Orders can be cancelled or edited within 60 minutes of placing them. Contact us as soon as possible through the contact page and we'll do our best to help.

Still have questions? We're happy to help.

Get in Touch